{"id":312,"date":"2025-12-01T10:35:31","date_gmt":"2025-12-01T10:35:31","guid":{"rendered":"https:\/\/conductcourses.com\/?page_id=312"},"modified":"2025-12-11T11:38:48","modified_gmt":"2025-12-11T11:38:48","slug":"desescalade-pour-les-managers","status":"publish","type":"page","link":"https:\/\/conductcourses.com\/fr\/de-escalation-for-managers\/","title":{"rendered":"D\u00e9sescalade pour les managers"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"312\" class=\"elementor elementor-312\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4402994 e-flex e-con-boxed e-con e-parent\" data-id=\"4402994\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5c5dab elementor-widget elementor-widget-html\" data-id=\"d5c5dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n:root {\n  --cc-navy: #1b2e4a;\n  --cc-slate: #5c6670;\n  --cc-teal: #3bb6ba;\n  --cc-bg: #f5f7fb;\n  --cc-white: #ffffff;\n  --cc-radius-lg: 18px;\n  --cc-radius-md: 12px;\n  --cc-shadow-soft: 0 16px 40px rgba(9,20,43,0.08);\n}\n\n\/* PAGE *\/\n.cc-page { padding: 40px 20px 80px; 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Les gestionnaires apprennent quoi faire sur le moment, quoi \u00e9viter et comment maintenir des conversations productives, m\u00eame lorsque les \u00e9motions sont vives.\n      <\/p>\n\n      <div class=\"cc-grid-2\">\n\n        <div class=\"cc-card\">\n          <h3 style=\"font-size:15px;margin-bottom:6px;\">Comp\u00e9tences de d\u00e9sescalade<\/h3>\n          <ul class=\"cc-bullets\">\n            <li>Comment reconna\u00eetre les premiers signes d'escalade<\/li>\n            <li>Comment ralentir le rythme d'une conversation anim\u00e9e<\/li>\n            <li>Comment utiliser un ton calme et des formulations neutres<\/li>\n            <li>Comment faire une pause et r\u00e9initialiser si n\u00e9cessaire<\/li>\n          <\/ul>\n        <\/div>\n\n        <div class=\"cc-card\">\n          <h3 style=\"font-size:15px;margin-bottom:6px;\">Habitudes de r\u00e9solution des conflits<\/h3>\n          <ul class=\"cc-bullets\">\n            <li>Comment s\u00e9parer les personnes du probl\u00e8me<\/li>\n            <li>Comment poser des questions de clarification avant de juger<\/li>\n            <li>Comment d\u00e9finir le probl\u00e8me en termes simples<\/li>\n            <li>Comment guider les deux parties vers une prochaine \u00e9tape<\/li>\n          <\/ul>\n        <\/div>\n\n      <\/div>\n    <\/section>\n\n    <!-- WHO IT'S FOR -->\n    <section>\n      <div class=\"cc-eyebrow\">\u00c0 qui il s'adresse<\/div>\n      <h2 class=\"cc-section-title\">Les dirigeants responsables de la gestion des tensions et des conflits.<\/h2>\n\n      <p class=\"cc-section-lead\">\n        Ce cours est con\u00e7u pour les superviseurs de premi\u00e8re ligne, les chefs d'\u00e9quipe et les gestionnaires qui doivent faire face aux conflits au lieu de les \u00e9viter ou de les aggraver involontairement.\n      <\/p>\n\n      <div class=\"cc-card\" style=\"margin-bottom:36px;\">\n        <ul class=\"cc-bullets\">\n          <li>Les superviseurs qui h\u00e9ritent d'\u00e9quipes tendues ou divis\u00e9es<\/li>\n          <li>Les dirigeants dont les \u00e9quipes connaissent de fr\u00e9quents d\u00e9saccords<\/li>\n          <li>Les managers qui ont tendance \u00e0 devenir r\u00e9actifs lorsqu'ils sont contest\u00e9s<\/li>\n          <li>Les nouveaux dirigeants souhaitent disposer d&#x27;outils clairs pour d\u00e9samorcer les tensions<\/li>\n        <\/ul>\n      <\/div>\n    <\/section>\n\n    <!-- COURSE OUTLINE -->\n    <section>\n      <div class=\"cc-eyebrow\">Plan de cours<\/div>\n      <h2 class=\"cc-section-title\">D\u00e9sescalade et r\u00e9solution des conflits \u2014 pr\u00e9sentation du module.<\/h2>\n\n      <div class=\"cc-grid-2\">\n        <div class=\"cc-card\">\n          <h3 style=\"font-size:15px;\">Module 1 : Comprendre l'escalade<\/h3>\n          <p style=\"font-size:14px;color:var(--cc-slate);\">\n            Pourquoi les conversations d\u00e9g\u00e9n\u00e8rent-elles et quels sont les sch\u00e9mas que les responsables doivent surveiller ?.\n          <\/p>\n        <\/div>\n\n        <div class=\"cc-card\">\n          <h3 style=\"font-size:15px;\">Module 2 : Garder les pieds sur terre<\/h3>\n          <p style=\"font-size:14px;color:var(--cc-slate);\">\n            Comment g\u00e9rer ses propres r\u00e9actions et garder son calme, m\u00eame lorsque les autres sont \u00e9nerv\u00e9s.\n          <\/p>\n        <\/div>\n\n        <div class=\"cc-card\">\n          <h3 style=\"font-size:15px;\">Module 3 : Outils de d\u00e9sescalade<\/h3>\n          <p style=\"font-size:14px;color:var(--cc-slate);\">\n            Utiliser des pauses, un langage neutre et des questions ax\u00e9es sur les probl\u00e8mes pour faire redescendre la tension.\n          <\/p>\n        <\/div>\n\n        <div class=\"cc-card\">\n          <h3 style=\"font-size:15px;\">Module 4 : Orienter les conflits vers des solutions<\/h3>\n          <p style=\"font-size:14px;color:var(--cc-slate);\">\n            Comment passer du bl\u00e2me aux options, identifier des accords et d\u00e9finir des prochaines \u00e9tapes claires.\n          <\/p>\n        <\/div>\n\n        <div class=\"cc-card\">\n          <h3 style=\"font-size:15px;\">Module 5 : Le suivi apr\u00e8s le conflit<\/h3>\n          <p style=\"font-size:14px;color:var(--cc-slate);\">\n            Comment faire un suivi, renforcer les attentes et \u00e9viter que le m\u00eame conflit ne se reproduise.\n          <\/p>\n        <\/div>\n      <\/div>\n    <\/section>\n\n    <!-- CERTIFICATE -->\n    <section>\n      <div class=\"cc-eyebrow\">Certificat<\/div>\n      <h2 class=\"cc-section-title\">Certificat en gestion de la d\u00e9sescalade et r\u00e9solution de conflits.<\/h2>\n      <p class=\"cc-section-lead\">\n        Les gestionnaires re\u00e7oivent un certificat attestant de leur formation \u00e0 la d\u00e9sescalade et \u00e0 la r\u00e9solution de conflits, que les ressources humaines peuvent utiliser dans le cadre du d\u00e9veloppement du leadership ou d'un coaching correctif.\n      <\/p>\n\n      <div class=\"cc-card\" style=\"margin-bottom:36px;\">\n        <ul class=\"cc-bullets\">\n          <li>Atteste de la r\u00e9ussite de la formation \u00ab D\u00e9sescalade et r\u00e9solution des conflits pour les cadres \u00bb<\/li>\n          <li>Aper\u00e7u des th\u00e8mes abord\u00e9s concernant la d\u00e9sescalade et la r\u00e9solution des conflits<\/li>\n          <li>Utile pour le d\u00e9veloppement du leadership et les dossiers RH<\/li>\n        <\/ul>\n      <\/div>\n    <\/section>\n\n    <!-- OUTBOUND LINKS -->\n    <section class=\"cc-outbound\">\n      <div class=\"cc-eyebrow\">Ressources externes<\/div>\n      <h2 class=\"cc-section-title\" style=\"font-size:20px;margin-top:4px;\">\n        Organisations qui font de la recherche sur les conflits, la d\u00e9sescalade et le leadership.\n      <\/h2>\n\n      <p class=\"cc-section-lead\" style=\"margin-bottom:10px;\">\n        Ces ressources soutiennent les comp\u00e9tences en r\u00e9solution de conflits enseign\u00e9es dans ce cours et offrent des perspectives plus larges sur le leadership et la d\u00e9sescalade.\n      <\/p>\n\n      <div class=\"cc-outbound-links\">\n        <div class=\"cc-outbound-pill\">\n          <a href=\"https:\/\/hbr.org\/topic\/conflict-management\" target=\"_blank\" rel=\"noopener\">\n            HBR \u2013 Articles sur la gestion des conflits\n          <\/a>\n        <\/div>\n        <div class=\"cc-outbound-pill\">\n          <a href=\"https:\/\/www.mindtools.com\/ao7x7d3\/conflict-resolution\" target=\"_blank\" rel=\"noopener\">\n            MindTools \u2013 Outils de r\u00e9solution des conflits\n          <\/a>\n        <\/div>\n        <div class=\"cc-outbound-pill\">\n          <a href=\"https:\/\/becicertified.org\/\" target=\"_blank\" rel=\"noopener\">\n            BECI \u2013 Institut d'\u00c9thique Comportementale &amp; de Conformit\u00e9\n          <\/a>\n        <\/div>\n      <\/div>\n    <\/section>\n\n  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