{"id":312,"date":"2025-12-01T10:35:31","date_gmt":"2025-12-01T10:35:31","guid":{"rendered":"https:\/\/conductcourses.com\/?page_id=312"},"modified":"2025-12-11T11:38:48","modified_gmt":"2025-12-11T11:38:48","slug":"%ea%b4%80%eb%a6%ac%ec%9e%90%eb%a5%bc-%ec%9c%84%ed%95%9c-%ea%b0%88%eb%93%b1-%ec%99%84%ed%99%94-%ec%a0%84%eb%9e%b5","status":"publish","type":"page","link":"https:\/\/conductcourses.com\/ko\/de-escalation-for-managers\/","title":{"rendered":"\uad00\ub9ac\uc790\ub97c \uc704\ud55c \uac08\ub4f1 \uc644\ud654 \uc804\ub7b5"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"312\" class=\"elementor elementor-312\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4402994 e-flex e-con-boxed e-con e-parent\" data-id=\"4402994\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5c5dab elementor-widget elementor-widget-html\" data-id=\"d5c5dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n:root {\n  --cc-navy: #1b2e4a;\n  --cc-slate: #5c6670;\n  --cc-teal: #3bb6ba;\n  --cc-bg: #f5f7fb;\n  --cc-white: #ffffff;\n  --cc-radius-lg: 18px;\n  --cc-radius-md: 12px;\n  --cc-shadow-soft: 0 16px 40px rgba(9,20,43,0.08);\n}\n\n\/* PAGE *\/\n.cc-page { padding: 40px 20px 80px; background: var(--cc-bg); }\n.cc-container { max-width: 1180px; margin: 0 auto; }\n\n\/* HERO *\/\n.cc-course-hero {\n  display: grid;\n  grid-template-columns: minmax(0,1.4fr) minmax(0,1fr);\n  gap: 40px;\n  align-items: center;\n  margin-bottom: 40px;\n}\n.cc-eyebrow {\n  font-size: 13px;\n  font-weight: 700;\n  color: var(--cc-teal);\n  text-transform: uppercase;\n  letter-spacing: 0.09em;\n}\n.cc-hero-heading {\n  font-size: clamp(30px,3.4vw,40px);\n  font-weight: 800;\n  margin-bottom: 12px;\n  line-height: 1.15;\n}\n.cc-hero-heading span {\n  background: linear-gradient(135deg,var(--cc-teal),#71e5e4);\n  -webkit-background-clip: text;\n  color: transparent;\n}\n.cc-hero-text {\n  font-size: 15px;\n  color: var(--cc-slate);\n  margin-bottom: 16px;\n  max-width: 580px;\n}\n\n.cc-btn-primary {\n  display:inline-flex;\n  align-items:center;\n  justify-content:center;\n  padding:10px 24px;\n  border-radius:999px;\n  font-size:14px;\n  font-weight:600;\n  background:var(--cc-teal);\n  color:var(--cc-white);\n  text-decoration:none;\n  box-shadow:0 10px 24px rgba(59,182,186,0.45);\n}\n\n.cc-hero-image {\n  width: 100%;\n  border-radius: var(--cc-radius-lg);\n  box-shadow: var(--cc-shadow-soft);\n}\n\n\/* SECTION HEADERS *\/\n.cc-section-title {\n  font-size: 22px;\n  font-weight: 800;\n  margin-bottom: 10px;\n}\n.cc-section-lead {\n  font-size: 14px;\n  color: var(--cc-slate);\n  margin-bottom: 18px;\n}\n\n\/* GRID \/ CARDS *\/\n.cc-grid-2 {\n  display: grid;\n  grid-template-columns: repeat(2,minmax(0,1fr));\n  gap: 20px;\n  margin-bottom: 40px;\n}\n.cc-card {\n  background: var(--cc-white);\n  border-radius: var(--cc-radius-md);\n  padding: 16px 18px;\n  border: 1px solid rgba(27,46,74,0.08);\n  box-shadow: 0 10px 24px rgba(0,0,0,0.05);\n}\n\n\/* BULLETS *\/\n.cc-bullets {\n  margin: 0;\n  padding-left: 18px;\n  font-size: 14px;\n  color: var(--cc-slate);\n}\n\n\/* OUTBOUND *\/\n.cc-outbound {\n  margin-top: 42px;\n  padding: 16px 18px;\n  border-radius: var(--cc-radius-lg);\n  background: rgba(27,46,74,0.04);\n  border: 1px solid rgba(27,46,74,0.12);\n}\n.cc-outbound-links {\n  display:flex;\n  flex-wrap:wrap;\n  gap:12px 18px;\n  margin-top:10px;\n  font-size:13px;\n}\n.cc-outbound-pill {\n  padding:6px 12px;\n  border-radius:999px;\n  background:var(--cc-white);\n  border:1px solid rgba(27,46,74,0.1);\n}\n\n\/* RESPONSIVE *\/\n@media(max-width:900px){\n  .cc-course-hero{grid-template-columns:1fr;}\n  .cc-grid-2{grid-template-columns:1fr;}\n}\n<\/style>\n\n<div class=\"cc-page\">\n  <div class=\"cc-container\">\n\n    <!-- HERO -->\n    <section class=\"cc-course-hero\">\n      <div>\n        <div class=\"cc-eyebrow\">\uad00\ub9ac\uc790 \uacfc\uc815<\/div>\n        <h1 class=\"cc-hero-heading\">\n          <span>\uad00\ub9ac\uc790\ub97c \uc704\ud55c \uac08\ub4f1 \uc644\ud654 \ubc0f \ubd84\uc7c1 \ud574\uacb0<\/span>\n        <\/h1>\n\n        <p class=\"cc-hero-text\">\n          \uad00\ub9ac\uc790\ub97c \uc704\ud55c \uac08\ub4f1 \uc644\ud654 \ubc0f \ud574\uacb0 \uacfc\uc815\uc740 \uac10\ub3c5\uc790\ub4e4\uc5d0\uac8c \uae34\uc7a5\ub41c \uc0c1\ud669\uc744 \uc9c4\uc815\uc2dc\ud0a4\uace0, \ub300\ud654\ub97c \ud574\uacb0\ucc45\uc73c\ub85c \uc720\ub3c4\ud558\uba70, \uc555\ubc15 \uc18d\uc5d0\uc11c\ub3c4 \uc804\ubb38\uc801\uc73c\ub85c \ub300\ucc98\ud558\ub294 \ubc95\uc744 \uac00\ub974\uce69\ub2c8\ub2e4.\n        <\/p>\n\n        <p class=\"cc-hero-text\">\n          \ub9e4\ub2c8\uc800\ub4e4\uc740 \uac08\ub4f1\uc774 \uace0\uc870\ub418\ub294 \ucd08\uae30 \uc9d5\ud6c4\ub97c \uc778\uc2dd\ud558\uace0, \uc62c\ubc14\ub978 \uc5b4\uc870\ub97c \uc120\ud0dd\ud558\uba70, \uade0\ud615 \uc788\ub294 \uc9c8\ubb38\uc744 \ub358\uc9c0\uace0, \uc911\uc694\ud55c \ubb38\uc81c\ub97c \ubb34\uc2dc\ud558\uc9c0 \uc54a\uc73c\uba74\uc11c \uac08\ub4f1\uc744 \ub2e4\ub978 \ubc29\ud5a5\uc73c\ub85c \uc804\ud658\ud558\ub294 \ubc95\uc744 \ubc30\uc6c1\ub2c8\ub2e4.\n        <\/p>\n\n        <a href=\"\/ko\/checkout\/?add-to-cart=2386\"\n           class=\"cc-btn-primary\">\uc9c0\uae08 \ub4f1\ub85d\ud558\uc138\uc694<\/a>\n      <\/div>\n\n      <div>\n        <!-- Replace placeholder with your real hero illustration -->\n        <img decoding=\"async\" src=\"https:\/\/conductcourses.com\/wp-content\/uploads\/2025\/12\/de-escalation_and_conflict_resolution_for_managers.png\"\n             alt=\"\ud604\ub300\uc801\uc778 \uc0ac\ubb34\uc2e4\uc5d0\uc11c \uc9c1\uc7a5 \ub0b4 \uac08\ub4f1 \uc0c1\ud669\uc5d0 \ucc98\ud55c \ub450 \uc9c1\uc6d0\uc744 \uc9c4\uc815\uc2dc\ud0a4\uae30 \uc704\ud574 \uac08\ub4f1 \uc644\ud654 \uae30\ubc95\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \ub9e4\ub2c8\uc800\uc758 \uc77c\ub7ec\uc2a4\ud2b8\ub808\uc774\uc158\"\n             class=\"cc-hero-image\">\n      <\/div>\n    <\/section>\n\n    <!-- WHAT MANAGERS LEARN -->\n    <section>\n      <div class=\"cc-eyebrow\">\uad00\ub9ac\uc790\ub4e4\uc774 \ubc30\uc6b0\ub294 \uac83<\/div>\n      <h2 class=\"cc-section-title\">\uc0c1\ud669\uc744 \uc9c4\uc815\uc2dc\ud0a4\uace0 \uac08\ub4f1\uc744 \ud574\uacb0\ucc45\uc73c\ub85c \uc774\ub044\ub294 \ubc29\ubc95.<\/h2>\n\n      <p class=\"cc-section-lead\">\n        \uc774 \uacfc\uc815\uc740 \uad6c\uccb4\uc801\uc778 \uac08\ub4f1 \uc644\ud654 \ub3c4\uad6c\uc5d0 \ucd08\uc810\uc744 \ub9de\ucda5\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub4e4\uc740 \uc0c1\ud669 \ubc1c\uc0dd \uc2dc \ub300\ucc98\ud574\uc57c \ud560 \ud589\ub3d9, \ud53c\ud574\uc57c \ud560 \ud589\ub3d9, \uadf8\ub9ac\uace0 \uac10\uc815\uc774 \uace0\uc870\ub41c \uc0c1\ud669\uc5d0\uc11c\ub3c4 \ub300\ud654\ub97c \uc0dd\uc0b0\uc801\uc73c\ub85c \uc720\uc9c0\ud558\ub294 \ubc29\ubc95\uc744 \ubc30\uc6c1\ub2c8\ub2e4.\n      <\/p>\n\n      <div class=\"cc-grid-2\">\n\n        <div class=\"cc-card\">\n          <h3 style=\"font-size:15px;margin-bottom:6px;\">\uc0c1\ud669 \uc644\ud654 \uae30\uc220<\/h3>\n          <ul class=\"cc-bullets\">\n            <li>\ucd08\uae30 \uace0\uc870 \uc870\uc9d0\uc744 \uc54c\uc544\ucc28\ub9ac\ub294 \ubc29\ubc95<\/li>\n            <li>\uacfc\uc5f4\ub41c \ub300\ud654\uc758 \uc18d\ub3c4\ub97c \ub2a6\ucd94\ub294 \ubc29\ubc95<\/li>\n            <li>\ucc28\ubd84\ud55c \uc5b4\uc870\uc640 \uc911\ub9bd\uc801\uc778 \ud45c\ud604\uc744 \uc0ac\uc6a9\ud558\ub294 \ubc29\ubc95<\/li>\n            <li>\ud544\uc694\ud560 \ub54c \uc77c\uc2dc \uc911\uc9c0\ud558\uace0 \uc7ac\uc124\uc815\ud558\ub294 \ubc29\ubc95<\/li>\n          <\/ul>\n        <\/div>\n\n        <div class=\"cc-card\">\n          <h3 style=\"font-size:15px;margin-bottom:6px;\">\uac08\ub4f1 \ud574\uacb0 \uc2b5\uad00<\/h3>\n          <ul class=\"cc-bullets\">\n            <li>\uc0ac\ub78c\uacfc \ubb38\uc81c\ub97c \ubd84\ub9ac\ud558\ub294 \ubc29\ubc95<\/li>\n            <li>\ud310\ub2e8\ud558\uae30 \uc804\uc5d0 \uba85\ud655\ud55c \uc9c8\ubb38\uc744 \ud558\ub294 \ubc29\ubc95<\/li>\n            <li>\ubb38\uc81c\ub97c \uac04\ub2e8\ud558\uac8c \uc815\uc758\ud558\ub294 \ubc29\ubc95<\/li>\n            <li>\uc591\uce21\uc744 \ub2e4\uc74c \ub2e8\uacc4\ub85c \uc774\ub044\ub294 \ubc29\ubc95<\/li>\n          <\/ul>\n        <\/div>\n\n      <\/div>\n    <\/section>\n\n    <!-- WHO IT'S FOR -->\n    <section>\n      <div class=\"cc-eyebrow\">\ub300\uc0c1 \uace0\uac1d<\/div>\n      <h2 class=\"cc-section-title\">\uae34\uc7a5\uacfc \uac08\ub4f1\uc744 \ub2e4\ub8e8\ub294 \ub370 \ucc45\uc784\uc774 \uc788\ub294 \uc9c0\ub3c4\uc790\ub4e4.<\/h2>\n\n      <p class=\"cc-section-lead\">\n        \uc774 \uacfc\uc815\uc740 \uac08\ub4f1\uc744 \ud68c\ud53c\ud558\uac70\ub098 \uc758\ub3c4\uce58 \uc54a\uac8c \uc545\ud654\uc2dc\ud0a4\ub294 \ub300\uc2e0, \uac08\ub4f1\uc5d0 \ub300\uc751\ud574\uc57c \ud558\ub294 \ud604\uc7a5 \uac10\ub3c5\uad00, \ud300 \ub9ac\ub354 \ubc0f \uad00\ub9ac\uc790\ub97c \uc704\ud574 \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4.\n      <\/p>\n\n      <div class=\"cc-card\" style=\"margin-bottom:36px;\">\n        <ul class=\"cc-bullets\">\n          <li>\uae34\uc7a5\ub418\uac70\ub098 \ubd84\uc5f4\ub41c \ud300\uc744 \uc774\uc5b4\ubc1b\uc740 \uad00\ub9ac\uc790\ub4e4<\/li>\n          <li>\ud300 \ub0b4 \uac08\ub4f1\uc774 \uc790\uc8fc \ubc1c\uc0dd\ud558\ub294 \ub9ac\ub354<\/li>\n          <li>\uc774\uc758\uac00 \uc81c\uae30\ub418\uc5c8\uc744 \ub54c \ubc18\uc751\uc801\uc73c\ub85c \ubcc0\ud558\ub294 \uacbd\ud5a5\uc774 \uc788\ub294 \uad00\ub9ac\uc790\ub4e4<\/li>\n          <li>\uba85\ud655\ud55c \uae34\uc7a5 \uc644\ud654 \ub3c4\uad6c\ub97c \uc6d0\ud558\ub294 \uc0c8\ub85c\uc6b4 \ub9ac\ub354\ub4e4<\/li>\n        <\/ul>\n      <\/div>\n    <\/section>\n\n    <!-- COURSE OUTLINE -->\n    <section>\n      <div class=\"cc-eyebrow\">\uac15\uc758 \uac1c\uc694<\/div>\n      <h2 class=\"cc-section-title\">\uac08\ub4f1 \uc644\ud654 \ubc0f \ud574\uacb0 \u2014 \ubaa8\ub4c8 \uac1c\uc694.<\/h2>\n\n      <div class=\"cc-grid-2\">\n        <div class=\"cc-card\">\n          <h3 style=\"font-size:15px;\">\ubaa8\ub4c8 1: \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uc774\ud574\ud558\uae30<\/h3>\n          <p style=\"font-size:14px;color:var(--cc-slate);\">\n            \ub300\ud654\uac00 \ud1b5\uc81c\ub97c \ubc97\uc5b4\ub098\ub294 \uc774\uc720\uc640 \uad00\ub9ac\uc790\uac00 \uc8fc\uc758 \uae4a\uac8c \ubd10\uc57c \ud560 \ud328\ud134\ub4e4.\n          <\/p>\n        <\/div>\n\n        <div class=\"cc-card\">\n          <h3 style=\"font-size:15px;\">\ubaa8\ub4c8 2: \uc548\uc815\uac10 \uc720\uc9c0\ud558\uae30<\/h3>\n          <p style=\"font-size:14px;color:var(--cc-slate);\">\n            \ub2e4\ub978 \uc0ac\ub78c\ub4e4\uc774 \ud654\ub97c \ub0bc \ub54c\uc870\ucc28\ub3c4 \uc790\uc2e0\uc758 \ubc18\uc751\uc744 \ub2e4\uc2a4\ub9ac\uace0 \ucc28\ubd84\ud568\uc744 \uc720\uc9c0\ud558\ub294 \ubc29\ubc95.\n          <\/p>\n        <\/div>\n\n        <div class=\"cc-card\">\n          <h3 style=\"font-size:15px;\">\ubaa8\ub4c8 3: \uc0c1\ud669 \uc644\ud654 \ub3c4\uad6c<\/h3>\n          <p style=\"font-size:14px;color:var(--cc-slate);\">\n            \uce68\ubb35\uc744 \ud65c\uc6a9\ud558\uace0, \uc911\ub9bd\uc801\uc778 \uc5b8\uc5b4\ub97c \uc0ac\uc6a9\ud558\uba70, \ubb38\uc81c \uc911\uc2ec\uc758 \uc9c8\ubb38\uc744 \ub358\uc838 \ubd84\uc704\uae30\ub97c \uac00\ub77c\uc549\ud788\uae30.\n          <\/p>\n        <\/div>\n\n        <div class=\"cc-card\">\n          <h3 style=\"font-size:15px;\">\ubaa8\ub4c8 4: \ud574\uacb0\ucc45\uc744 \ud5a5\ud55c \uac08\ub4f1 \uc720\ub3c4<\/h3>\n          <p style=\"font-size:14px;color:var(--cc-slate);\">\n            \ube44\ub09c\uc5d0\uc11c \ub300\uc548\uc73c\ub85c \uc804\ud658\ud558\uace0, \ud569\uc758\uc810\uc744 \ub3c4\ucd9c\ud558\uba70, \uba85\ud655\ud55c \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc815\uc758\ud558\ub294 \ubc29\ubc95.\n          <\/p>\n        <\/div>\n\n        <div class=\"cc-card\">\n          <h3 style=\"font-size:15px;\">\ubaa8\ub4c8 5: \uac08\ub4f1 \uc774\ud6c4\uc758 \ud6c4\uc18d \uc870\uce58<\/h3>\n          <p style=\"font-size:14px;color:var(--cc-slate);\">\n            \uc7ac\ud655\uc778\ud558\uace0, \uae30\ub300\ub97c \uc7ac\uc124\uc815\ud558\uba70, \ub3d9\uc77c\ud55c \uac08\ub4f1\uc774 \ubc18\ubcf5\ub418\ub294 \uac83\uc744 \ubc29\uc9c0\ud558\ub294 \ubc29\ubc95.\n          <\/p>\n        <\/div>\n      <\/div>\n    <\/section>\n\n    <!-- CERTIFICATE -->\n    <section>\n      <div class=\"cc-eyebrow\">\uc778\uc99d\uc11c<\/div>\n      <h2 class=\"cc-section-title\">\uad00\ub9ac\uc790 \uac08\ub4f1 \uc644\ud654 \ubc0f \ubd84\uc7c1 \ud574\uacb0 \uc218\ub8cc\uc99d.<\/h2>\n      <p class=\"cc-section-lead\">\n        \uad00\ub9ac\uc790\ub294 \uc0c1\ud669 \uc644\ud654 \ubc0f \uac08\ub4f1 \ud574\uacb0 \uad50\uc721 \uc218\ub8cc\uc99d\uc744 \ubc1b\uc73c\uba70, \uc778\uc0ac\uacfc\ub294 \uc774\ub97c \ub9ac\ub354\uc2ed \uac1c\ubc1c\uc774\ub098 \uc2dc\uc815 \ucf54\uce6d\uc758 \uc77c\ud658\uc73c\ub85c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\n      <\/p>\n\n      <div class=\"cc-card\" style=\"margin-bottom:36px;\">\n        <ul class=\"cc-bullets\">\n          <li>\uad00\ub9ac\uc790\ub97c \uc704\ud55c \uc0c1\ud669 \uc644\ud654 \ubc0f \uac08\ub4f1 \ud574\uacb0(De-Escalation &amp; Conflict Resolution for Managers) \uc774\uc218\uc99d \ud45c\uc2dc<\/li>\n          <li>\uac08\ub4f1 \uc644\ud654 \ubc0f \ud574\uacb0 \uc8fc\uc81c \uac15\uc870<\/li>\n          <li>\ub9ac\ub354\uc2ed \uac1c\ubc1c \ubc0f \uc778\uc0ac \uae30\ub85d\uc5d0 \uc720\uc6a9\ud568<\/li>\n        <\/ul>\n      <\/div>\n    <\/section>\n\n    <!-- OUTBOUND LINKS -->\n    <section class=\"cc-outbound\">\n      <div class=\"cc-eyebrow\">\uc678\ubd80 \ub9ac\uc18c\uc2a4<\/div>\n      <h2 class=\"cc-section-title\" style=\"font-size:20px;margin-top:4px;\">\n        \uac08\ub4f1, \uae34\uc7a5 \uc644\ud654, \ub9ac\ub354\uc2ed\uc744 \uc5f0\uad6c\ud558\ub294 \uae30\uad00\ub4e4.\n      <\/h2>\n\n      <p class=\"cc-section-lead\" style=\"margin-bottom:10px;\">\n        \uc774 \uc790\ub8cc\ub4e4\uc740 \uc774 \uacfc\uc815\uc5d0\uc11c \uac00\ub974\uce58\ub294 \uac08\ub4f1 \ud574\uacb0 \uae30\uc220\uc744 \ub4b7\ubc1b\uce68\ud558\uba70 \ub9ac\ub354\uc2ed\uacfc \uc0c1\ud669 \uc644\ud654\uc5d0 \ub300\ud55c \ub354 \ub113\uc740 \uc2dc\uac01\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.\n      <\/p>\n\n      <div class=\"cc-outbound-links\">\n        <div class=\"cc-outbound-pill\">\n          <a href=\"https:\/\/hbr.org\/topic\/conflict-management\" target=\"_blank\" rel=\"noopener\">\n            HBR \u2013 \uac08\ub4f1 \uad00\ub9ac \uc544\ud2f0\ud074\n          <\/a>\n        <\/div>\n        <div class=\"cc-outbound-pill\">\n          <a href=\"https:\/\/www.mindtools.com\/ao7x7d3\/conflict-resolution\" target=\"_blank\" rel=\"noopener\">\n            \ub9c8\uc778\ub4dc\ud234\uc2a4 \u2013 \uac08\ub4f1 \ud574\uacb0 \ub3c4\uad6c\n          <\/a>\n        <\/div>\n        <div class=\"cc-outbound-pill\">\n          <a href=\"https:\/\/becicertified.org\/\" target=\"_blank\" rel=\"noopener\">\n            BECI \u2013 \ud589\ub3d9 \uc724\ub9ac \ubc0f \uc900\ubc95 \uac10\uc2dc \uc5f0\uad6c\uc18c\n          <\/a>\n        <\/div>\n      <\/div>\n    <\/section>\n\n  <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-295e48c e-flex e-con-boxed e-con e-parent\" data-id=\"295e48c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1552d48 elementor-widget elementor-widget-html\" data-id=\"1552d48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script 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