Managing Employee Conduct & Difficult Conversations
This course teaches supervisors how to address employee conduct issues early, communicate clearly during tense moments, and hold calm, structured conversations that lead to real improvement.
Supervisors learn how to stay grounded under pressure, avoid escalation, document concerns professionally, and follow up with accountability and care.
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How to address behavior issues professionally and confidently.
This course focuses on real conversations — what to say, how to say it, when to say it, and how to stay calm even when the employee becomes emotional or defensive.
Correcting Behavior Early
- How to address issues before they grow
- How to describe behavior instead of judging
- How to separate facts from emotions
- How to set clear expectations immediately
Managing Tough Conversations
- How to stay calm when an employee reacts strongly
- How to ask clarifying questions
- How to avoid escalating tension
- How to keep the conversation productive
Supervisors responsible for employee performance and conduct.
This course is ideal for supervisors who want to improve communication, build confidence, and address difficult situations professionally without hesitation.
- New supervisors learning corrective coaching
- Supervisors who avoid conflict or delay conversations
- Leaders who struggle with defensiveness or emotion
- Managers needing structured communication tools
Managing Employee Conduct — module overview.
Module 1: Why Conversations Breakdown
Understanding why supervisors avoid difficult conversations and how this affects teams.
Module 2: Speaking Clearly & Calmly
Tools for staying grounded, neutral and professional while addressing conduct.
Module 3: Correcting Behavior with Respect
How to communicate expectations without hostility, judgment or personal attack.
Module 4: Handling Emotional Reactions
What to do when the employee becomes defensive, upset or disengaged.
Module 5: Documentation & Follow-Up
How to document conversations clearly and follow through on improvement plans.
Supervisor corrective coaching certificate.
Supervisors receive a certificate confirming completion of Managing Employee Conduct & Difficult Conversations. HR can use this as evidence of leadership training and accountability.
- Documents completion of supervisor conversation training
- Lists tools for behavior correction & communication
- Supports HR leadership development plans
Leadership communication & conflict management organizations.
These resources support the skills taught in this course and offer deeper insight into leadership behavior, difficult conversations and communication tools.